06-27-2019 10:22 PM
I haven't used my camera in a few years but took it out today to see if it would work. I charged the battery and put it inside the camera and it would turn on but only for a few mintues. The screen of the camera would then show these green lines and turn off. I can take the battery out and put it back in, but it just does the same thing after a few mintues. After I put the battery back in I also at times get a busy or err message. Thanks for any help.
06-27-2019 10:41 PM
Hi naboujaoude!
Thanks for posting in the Canon Forums!
To have a better understanding of your issue, please let everyone know what model camera you own.
If this is a time-sensitive matter, our US-based technical support team can help HERE
Thanks!
06-27-2019 10:54 PM
I have a Canon EOS Rebel SL1
06-27-2019 11:48 PM
Greetings,
Test the camera with a know good power source/battery
Then you can determine if its working or not.
~Rick
Bay Area - CA
~R5 C (1.0.3.1) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10
~6D2 (v1.1.1) Retired ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It06-27-2019 11:44 PM
naboujaoude,
We recommend sending the unit to Canon at your earliest convenience. You may fill out an online repair request form at the following link to setup your repair using our online service.
https://www.usa.canon.com/internet/portal/us/home/support/service-repair
07-01-2019 07:00 PM
Curious, the obvious first thing to suspect is the battery/charger. Why have you not done that first off?
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