cancel
Showing results for 
Search instead for 
Did you mean: 

Replacement RF 100-500 Tripod Collar Availability

rich0
Apprentice

When I bought my RF 100-500 lens it was missing a tripod collar and the store assured me that they should be able to get one for me within a few weeks so I didn't give it much worry, as I don't usually use a tripod.

However, it has been a few months and they're still struggling to get one from Canon.  I figured I'd post here and see if Canon or anybody else knew anything about the availability of a tripod collar.  The lens should have come with one, so ideally I'd like it free, but more than anything I would like to get one eventually because there are situations where I'd use it.

I don't see anything listed on the website.  Obviously they are selling these lenses so they have to be making them, and they are a separate part, so surely there is a box in a warehouse full of them...

5 REPLIES 5

Waddizzle
Legend

Sounds like you were sold an "open box" or used lens, to me.  I would report the vendor to Canon.

--------------------------------------------------------
"The right mouse button is your friend."

ebiggs1
Legend

The hood, case, and tripod collar should have been in the box when you bought it. Otherwise something is up with it. Was it a used lens or a return?

EB
EOS 1DX and 1D Mk IV and several lenses!

I knew it was missing when I bought it.  At the time the lens was almost impossible to find, plus I like supporting the local store.  I just didn't expect that it would take months to get one.

Support referred me to the parts dept, and they had to do some digging but apparently it is part YG2-4757-000.  They were able to order one for me.  

I'm just happy to have one in the end.  


@rich0 wrote:

I knew it was missing when I bought it.  At the time the lens was almost impossible to find, plus I like supporting the local store.  I just didn't expect that it would take months to get one.

Support referred me to the parts dept, and they had to do some digging but apparently it is part YG2-4757-000.  They were able to order one for me.  

I'm just happy to have one in the end.  


Sounds like good news for you and your local store.

--------------------------------------------------------
"The right mouse button is your friend."

Just curious but was the case and hood included? I hope the store paid for the collar as it won't be cheap or did you get a discount for it not being there?

 

In the end all's well that ends well. Smiley Happy

EB
EOS 1DX and 1D Mk IV and several lenses!
Announcements

07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500