RF 24-105 L Lens Play

[salmagor]

Hello,

I've recently purchased a second hand (KEH, Excellent +), and am noticing a small play in the front lens element, as can be seen in the attached video.

I would love your thoughts on whether this is normal or should I look for a refund...

Thanks for your help

-S

[March411]

Absolutely not normal! This is one of those times when I would strongly suggest using their return or exchange policy.

[shadowsports]

Greetings,

I 100% agree with Marc. None of my L series lenses do that.  Don't worry, there will be another RF 24-105 deal in your future.  😊

[JFG]

Hi salmagor,

I agree with Rick (shadowsports), "None of my L series lenses do that.  Don't worry, there will be another RF 24-105 deal in your future."   Return it and get your money back.     

[March411]

Or.... KEH has 5 more in stock, if you still want the lens exchange it but ask them to do an inspection first. It's a nice lens when there are no issues.

I had an issue with a 28-300mm f/3.5-5.6 L IS USM - With Case and Caps - LN and they exchanged it with zero hassle. The folks at KEH stand behind their product.

[JFG]

Hi salmagor,

Just for the heck of it I checked with the BBB and the following is their report:

Business Profile

Photography Equipment

KEH Camera

BBB Customer Complaints Summary

• 65 total complaints in the last 3 years.
• 33 complaints closed in the last 12 months.

"The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business."

Try to get KEH Camera to replace the RF24-105mm L lens and do like Marc (March411) suggested and maybe they will send you a lens that works and is in good excellent condition.   That damaged might have been done during shipping or it was like that when the sent it.  By the way it looks, the lens might have been dropped.

[March411]

Last word JFG, there is on challenge with your numbers, the data is incomplete. Sales velocity for the same period.

If you look at the same lens on the Canon website there are 47 reviews, 5 are rated at three or under which would result in: 

Canon 
24-105mm f4

Reviews	Success	Failure
47	89.4%	10.6%

And if you look at the BBB data for the Canon USA home office for the same period you would find:

97 total complaints in the last 3 years.
31 complaints closed in the last 12 months.

Comparatively it appears that at the very least Canon and KEH have a very comparable model. Search the site and you will find many of our seasoned Illuminary's recommend both BH Photo and KEH, personally I would also add MPB to the mix.

[ebiggs1]

"I would love your thoughts on whether this is normal or should I look for a refund..."

I sorta disagree with the others. That might be normal for a used RF 24-105mm zoom. I would rather have you see if it impacts the IQ before you do a return. The design of the RF 24-105mm and EF 24-105mm, especially when zoomed out to 105mm, has some amount of movement in the front barrel. That is normal and the movement, again is usually small, shouldn't affect image quality or sharpness. Try it out first as you may get the very same thing doing a return for another copy.

[JFG]

You're comparison is wrong, since the Canon footprint is 1000 times bigger than that of KEH..  No comparison whatsoever. 

[March411]

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