70-300 mm lens dropped, no longer will take pics, any ideas?

[r4home]

Lens was dropped about 30" while inside a padded case Now it will not take any pics. io get no error messegaes. t will still manualy focus and zoom. Any ideas?

[r4home]

UPDATE! I got the camera to take a pic with the lens. However, only in manual focus mode. It will not auto focus. So, I guess the auto focus does not work and needs repair. Anybody got recommendations?

[ScottyP]

Did you try clicking the AF/MF switch back and forth a few times? Low tech, but worth trying.

[Mykolas]

Hi r4home!

Thank you for posting.

I agree with ScottyP here.  Moving the AF/MF switch between the two settings a few times and stopping on AF may clear this up.  You may also try cleaning the contacts on the lens and camera using a soft microfiber cleaning cloth.  If the lens still does not autofocus, it may need to be serviced.

To start the repair process, you'll need to complete a Repair Request on our website.

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