unable to install my PIXMA MG3170.

[vishwanathi]

 I constantly get an error message saying printer driver in use.  I have deleted all drivers to the best of my ability, including fron the device manager tabs, all the way to where I could find them in the registries.  Have rebooted multiple times.  Still getting the same message.  Please help.

[vishwanathi]

To add, I am using Windows 8.  I dont think that should be a problem, since the printer was working fine before with Windows 8.  I recently changed my router, and therefore was trying to update the wireless networking settings, when all hell brole losse 😞

[Stephen]

Hi vishwanathi!

Welcome to The Canon Forums, and thank you for your inquiry! We appreciate your participation, however we need to let you know that your product seems to be a model that is not supported by our team here at Canon USA. The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. If you live outside the United States, please click here and select your country or region for your support needs. Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

[vishwanathi]

Hi Stephen,

   Thanks for your prompt reply.  Unfortunately, there's no forum in the country where I am currently residing, to help me solve the issue, and the FAQs dont really address my problem.  I have been looking around, and it seems that this issue is not so much a model issue, but much more an issue of old printer drivers being left behind, cauing re-installation to fail.  And this seems to be having to folks in the US as well.  I was hoping that you would have either a solution for me, or a utility that helps me get rid of the old drivers, so I can do a clean install.