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printer not printing

maryjane
Apprentice

I have a Canon MX 922 and I am using a Mac Powerbook, 10.8.4. The printer prints copies and scans but when I try to print something from the computer, it sounds like it is printing, it takes paper and goes through the printing process, but nothing comes out on the paper. I have cleaned the print heads and the printer tells me there are not clogged heads. I went through the process of connecting my printer to the computer and it said that it is connected but nothing comes out. Very frustrating.

It worked fine for quite a while, now it is not working.

 

1 REPLY 1

Ramona
Authority

Hi maryjane,

 

If you print a nozzle check pattern from the printer, does it look like the image below, including the black grid that appears above the colors as shown in (1)?

 

 

If this is a time-sensitive matter, additional support options are available at Contact Us.

 

 

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