04-29-2014 09:59 AM
I have a Canon MX 922 and I am using a Mac Powerbook, 10.8.4. The printer prints copies and scans but when I try to print something from the computer, it sounds like it is printing, it takes paper and goes through the printing process, but nothing comes out on the paper. I have cleaned the print heads and the printer tells me there are not clogged heads. I went through the process of connecting my printer to the computer and it said that it is connected but nothing comes out. Very frustrating.
It worked fine for quite a while, now it is not working.
05-21-2014 07:56 AM - edited 05-21-2014 07:58 AM
Hi maryjane,
If you print a nozzle check pattern from the printer, does it look like the image below, including the black grid that appears above the colors as shown in (1)?
If this is a time-sensitive matter, additional support options are available at Contact Us.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.