Hello RichardG.
We would like to perform a few tests to see if we can correct your printing issues.
First, please make sure that the installed ink tanks are correct and full of ink. Also, make sure that no bright orange tape is left on top of the ink tanks. The correct order is:
BCI-6 Cyan
BCI-6 Photo Cyan
BCI-6 Black
BCI-6 Yellow
BCI-6 Photo Magenta
BCI-6 Magenta
Next, a test of the printer should be performed. The Nozzle Check pattern shows if each print head nozzle is operating properly. Please perform the following steps to print a Nozzle Check pattern:
1. Turn the printer on and make sure paper is loaded into the sheet feeder.
2. On your printer, press and hold the RESUME button until the printer light blinks twice. When you release the button, the Nozzle Check pattern will be printed.
3. After the Nozzle Check pattern is printed, compare the results to he example that has been attached to this message.
4. If any colors are missing or if any horizontal lines appear in the color bars, perform the print head cleaning procedure.
To perform a print head cleaning with the printer, please follow these instructions:
1. On your printer, press and hold the RESUME button until the printer light flashes one time.
2. When you release the RESUME button, the POWER light starts flashing and all colors will be cleaned. This will continue for about 30 seconds.
3. Wait for the light to stop flashing before you resume normal operation.
Once you have completed two cleanings, please perform another Nozzle Test. If colors are still missing, turn off the printer. After 24 hours, turn the printer on and perform one more cleaning. Once the cleaning is complete, print another Nozzle Test. After you have completed the Nozzle Test, please let us know the results.
