Hello.
Check to make sure that the USB cable is connected to the correct port on the back of the printer. Next, try connecting the USB cable to a different port on the computer. Ensure that the cable is connected directly to your computer rather than through any USB hubs or extension devices.
This didn't answer your question or issue? Find more help toll-free at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
