Hi, dianebloomquist!
So that the Community can help you better, we will need to know exactly which Canon printer model you're using, which operating system is running on your computer (Windows or Mac OS X, and which version thereof), and whether your printer is communicates with your computer via Wi-Fi or a USB cord. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
