mx 870 magenta ink problems

[JBarry]

I have an MX 870 printer that dosen't print the magenta ink. I've tried the regular cleaning and deep cleaning, through the setup function, on the printer several times, but no luck. Is ther another way to clean the print head or do I need to replace it or waht? Thanks

[Ramona]

Hi JBarry,

You can perform a print head alignment on the printer to try and get the magenta ink to print since the cleanings did not work. To perform the alignment, please follow the steps located at the link below:

Performing a Print Head Alignment

If the ink still does not print, the printer may require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.