01-27-2021 04:39 PM
Hello,
Just bought an ix6820 Pixima and when I try to print 11x17 it pulls the paper through and doesnt print. The the orange lgiht flashes twice indicating the wrong paper size. I assured the the image is set up with an artboad of 11x17. I am using 11x17 paper. I am using Adobe Illustratror but I tried printing from Acrobat and the Cannon Easy Print software. I am on a MAC with OS 11 Big Sur. I am not sure why this is happening. Any helpw ould be appreciated.
Tom Patterson
02-16-2021 03:16 PM
Hi Tom Patterson,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
https://mycanon.usa.canon.com
12/18/2025: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.