ink cartridge install

[Nikolai]

I tried to install a new black ink cartridge on my canon  pixma mx340 printer. I get error code u059 Col. I have cleaned the heads and reinstalled but still get the same message.  I have unplugged and replugged and didn't work.  I have hit the Stop button and didn't work.  Any ideas on how to get it to work?

[Ramona]

Hi Nikolai,

The error that you are receiving indicates that the color ink cartridge needs to be replaced.  If you have already tried disabling the ink level detection function of the printer by pressing and holding down the Stop/Reset or Resume/Cancel button on the printer for at least 7 seconds, then releasing it and are still receiving the same error, the color ink cartridge in the unit will need to be replaced to remove the error.

Hope this helps!

If this is a time-sensitive matter, additional support options are available at Contact Us.

[Nikolai]

yes, that worked!