error message: printer head incorrect

[catalina]

error message: the type of print head is incorrect. install the correct print head.

I followed the directions for eliminating this message and when I  plugged the printer in, it sparked.

Pixma MX860

[Tara_N]

Hello, catalina!

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[Michael]

Hello.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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