canon printer mx439

[stacieneal]

My cannon printer MX439 is making a clicking noise and double printing. I have ran all of the maint. utilities and even powered it off. If you have any help on this matter it would be greatly appreciated.

[Tiffany]

Hi Stacieneal!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. Any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[stacieneal]

I am running Windows XP and also Windows 7. The printer is having the same issues on both operating systems.

[Ramona]

Hi stacieneal,

If you have already performed cleanings, deep cleanings and print head alignments on the printer to no avail, cleaning the encoder film of the printer may resolve the double printing and clicking noise issue.  To do this, please follow the steps located at the link below:

Cleaning the Encoder Film

If you still experience the same issue after cleaning the encoder film, the printer will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.