TS8220 error 1851 won't resolve

[aliceohm]

Instuction says to "Pull out the paper output tray completely and tap (OK)." I have done this many times but nothing changes. I unplugged and restarted. I checked the tray for problems. Nothing works. Any ideas?

[aliceohm]

I'm having the same problem but it doesn't resolve when I pull out the paper tray and push ok. The messege repeats and I can't get by it. Any thoughts?

[Stephen]

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[Patrick]

Hi aliceohm,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com