I am receiving an error message "Support Code 1411 An Ink tank cannot be recognized' The cyan tank had been working fine until I received this message. I replace the ink tank with a new one but still get this message. The problem persists when I remove and reinsert the tank and when I disconnect the printer. What is the problem?
Welcome to the Canon forum! So that the Community can help you better, we will need to know what model Canon equipment you are using. Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Yes. Hard to narrow down without a model #
Bay Area - CA
~R5 C (188.8.131.52) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.