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Service Notice: UPDATE: Canon Inkjet Printer continuous reboot loop or powering down

TeamPrinter
Product Expert
Product Expert

 

Canon U.S.A., Inc. has recently become aware of a situation where select Canon inkjet printers continuously reboot or power down after the Canon logo appears if the product is connected to the internet. If this occurs, the printer cannot be used.

Update

When a printer is powered on and connected to the Internet, it will access an external server. Beginning on May 30, 2022, an update in information sent from the external server to the affected printer models resulted in an error that caused it to go through a continuous reboot or power down.

On June 7, 2022, the matter was resolved.

Note:  If the printer continues to reboot, turn it off or unplug the power cord from the printer.  Wait up to ten seconds, and then power on the printer.

Recommended Action

Although the matter is resolved, we recommend that the affected printer models’ firmware be updated to help prevent risk of reoccurrence.

Below are options to update the firmware on the affected printer models.

  •  Option One (Recommended)

On nearly all the affected printer models listed below, the firmware can be updated from the printer’s operational panel while it is connected to the Internet.  The printer’s display will typically indicate when a firmware is available for updating via the operational panel.

See the table below to confirm if this option is supported by your printer.  If supported, click "Yes" under Option One for your printer model in the table below.  This will take you to Canon’s knowledgebase article for detailed instructions on updating the firmware.

  • Option Two

For printer models whose firmware cannot be updated via the operational panel, the Remote User Interface (also referred to as Remote UI) can be used for this purpose.

See the table below to confirm if this option is supported by your printer.  If supported, click "Yes" under Option Two for your printer model in the table below.  This will take you to Canon’s knowledgebase article for detailed instructions on updating the firmware.

  • Option Three

Alternatively, the firmware for each of the affected printer models can be updated immediately using an updater that is currently available on Canon’s website.  To use the updater, see the requirements listed below.  Please click "Yes" under Option Three for your printer model in the table below.  If the website does not automatically detect the computer’s operating system, select it from the Operating System drop-down.

 

v Requirements for Option Three:

  • USB cable
  • Printer’s driver installed on the computer in which the firmware update will be performed

 

Affected printer models and link to its respective firmware update procedure:

 

Model

Option One

(Update Firmware from Operation Panel)

Option Two

(Update Firmware using Remote UI)

Option Three

(Update Firmware using Updater)

PIXMA iP110

-

Yes

Yes

MAXIFY iB4020

Yes

Yes

Yes

MAXIFY MB2020

Yes

Yes

Yes

MAXIFY MB2320

Yes

Yes

Yes

MAXIFY MB5020

Yes

Yes

Yes

MAXIFY MB5320

Yes

Yes

Yes

PIXMA MG6620

Yes

Yes

Yes

PIXMA MG7520

Yes

Yes

Yes

PIXMA MX490 / MX492

Yes

Yes

Yes

 

Note:  If Canon determines that additional models are affected by this situation, we will issue an updated Service Notice.

 

Support

If you have not already done so, please register your Canon printer at MyCanon. By registering your product we will be able to notify you via email of any future announcements regarding your product.

 

This information is only for residents of the U.S.A. and its five territories. If you do not reside in the U.S.A. or its five territories, please contact the Canon Customer Support Center in your region for registration purposes.

Thank You
Customer Support Operations
Canon U.S.A., Inc.

Get personalized support via MyCanon Account. Click here to get started.

 

65 REPLIES 65

lee0
Contributor

This needs an immediate fix that does not require downloads etc. Fix the problem.  How do i fix with my iphone. I need printer for work at remote places. It is only used w/ i phone.

 

lee0
Contributor

ridiculous customers having to spend hours on this.  Fix it Canon.

lee0
Contributor

Danny, please let us know if Canon is actually fixing problem.  This info above is not helpful.

tiffeny
Contributor

I had the same problem with my MB2320. It started on Friday, June 3. I found the firmware update "fix" by Canon 4.010) that was released on June 3, 2022, however, when I downloaded and ran it it said it couldn't find the printer that was sitting there cycling on and off. The printer was connected to the computer by a USB cable. Then by accident I discovered that if I turned the router off the printer would magically return to its usual functionality. So I turned the printer off and repowered the router and again downloaded the Canon firmware update (4.010), and then turned the router off and the printer on and ran the update and it worked. The "bug" appears to be caused by the wireless connection. 

maacook
Apprentice

HELP! I followed these directions for my Canon MX492 and updated the Firmware. After rebooting, the printer will no longer power on. Tried multiple outlets and a new power cord. Completely dead

I'm not tech support, but thought this might help - there are some troubleshooting options toward the bottom: https://canon.us/3GX3FZx

Maybe there’s a way to do a printer reset by holding down a button (or two) while plugging it in. Not sure.

I will still say get into your router and turn off port 80 for only the IP assigned to your printer and try again. After 3 hours of possible failure I actually got it right, so I'm sold on that aspect of this adventure. And firmware was just one part, the driver should be handy and the new software setup that will let you communicate better absent a cable.  Hope this helps.

daviespll
Apprentice

My Canon Pixma 495 was also affected by the rebooting problem, but have applied the fix, which worked.

PS should have said MX495, and that the fix was the firmware update.

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