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Selphy CP1000 lost part of the image when printing on Windows 10 64bit

tuanpham
Apprentice

I use the CP1000 printer on windows 7 64bit to print normally, but when I buy a new computer with Windows 10 64bit installed, when the printed image fails, a part of the photo along the page is lost (as shown), I have even bought a new CP1000 printer but still has a fault. Please show me how to fix it because now I have 2 CP1000 printer and windows 10 computer, I don't want to use outdated windows 7 and many security holes.

Thank you.

z2390697308229_d619eea3e8285d7ff5f34a53e54106a8.jpg

1 REPLY 1

shadowsports
Legend
Legend

Greetings,

If you are running windows 10, its possible you were affected by the March security updates released by Microsoft:

 

Canon Knowledge Base - System Crashes or Partial Prints in Windows 10

 

 

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
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