Scanning Problems?

[rollsvasquez]

I use canon e500 printer. when i try to scan using auto scan in my desktop. it says: cannot scan for these reasons 1.) scanner is turned off 2.) USB cable is disconnected Code: 5,156,61. I checked my USB cable and it is connected. I try to restart my pc but problem still persist. please help, its important matter

[Stephen]

Hi rollsvasquez!

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that your product seems to be a model that is not supported by our team here at Canon USA.

The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click here and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

[dggp]

I LIVE IN TORONTO I CAN PRINT BUT CANNOT SCAN FROM MY TS3329 PRINTER/SCANNER WIRE

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@Stephen wrote:

Hi rollsvasquez!

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that your product seems to be a model that is not supported by our team here at Canon USA.

The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click here and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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ESS