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Says Paper Out Tray is Closed

SusieOl
Apprentice

I have a Canon MP495 printer. When I try to print the out tray opens and then a pop up says "Document printing can not be executed because the paper out tray is closed" The tray is open and ready to print. I have tried blowing air into the area of the tray, checked for a paper jam. Nothing is preventing it from printing. The tray it thinks is closed is actually open. Any ideas?

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