PIXMA MG3620 setup help: computer not seeing printer

[BB2504]

Setting up PIXMA MG3620 (both printer & scanner)

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know which version of Windows or macOS you are using? How are you connecting? Are you getting an error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[BB2504]

Windows 11/microsoft program

no error message.  just nothing happening nor is printer showing up to find

[Patrick]

Hi BB2504,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG3620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative will assist you with setting up your printer.

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