01-25-2013 04:28 AM
I have just recently started having a problem with my MX870 Multifunction printer. When I send a fax, I get the status sheet back stating that the fax went through; however, the bottom half of the status printout that shows part of the fax information I was sending comes back with nothing but black lines running down the page where the part of the document I am faxing usually appears so that I know what I faxed. I hope this is clear. The top portion of the status sheet that is printed (after the fax completes sending) is totally okay. What is happening and can I (who is technically challenged) fix it?
02-03-2013 09:39 AM
Additional testing may have to be done to narrow down the cause of this issue. Please contact our support group over the phone using the "Contact Us" link below.
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