What is the error code that appears on the display of your PIXMA MP490?
If it is U051 or U052, please replace both ink cartridges with new genuine Canon ink cartridges.
If the error persists, your PIXMA MP490 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monady throuigh Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.