PIXMA MX870 says paper is jammed but there is no paper in it

[fiveaugers]

I keep getting an error message that says the rear paper is jammed. There is no paper in the machine anywhere. This printer is only a month old.

[lynch82600]

I solved my problem also. I returned my canon and purchased an HP. Works like a champ!

[jbgrun]

I suddenly have the same problem. There WAS an envelope jommed in the rear, but even after removing it, I'm getting the same message & am unable to use printer. Model PIXMA MX922. Less than 6 months old.

[RichSad]

I too am having this problem on a Pixma MG2920. It started when there was a page stuck at the output tray. It wasn't really jammed but it hadn't fully ejected the page so I can forgive the printer for thinking it was jammed.

I unplugged printer from USB and power. Followed all instructions. This is a small printer and it is easy to see that no paper is jammed in the printer. I plugged it all back in. I pressed Start (it seemed to "remember" that it was jammed).

I've repeated this process numerous times. As far as I can tell this machine will never print again.

This was my first Canon printer in decades. First the WiFi stopped working and I had to use USB. This happened almost immediately after purchasing. But I kept it and printer about 50-100 pages over the time I've had it. I get lost of errors and mysterious problems. I am just pretty unhappy. Today I am going to have to run out and purchase a new printer since this one is dead and I absolutely have to print a bunch of stuff from home today.

To be fair this was an inexpensive printer. But still I would have expected that it would work as advertised for at least 1000 pages or so.

[GonzagaBonnie]

I have a Canon MG2922 (purchased a few months ago and just put in new ink cartridges). Printed one page of a six-page document and stopped, insisting that there was a paper jam. I can see the entire paper path. There is NOTHING THERE!

Yes, I turned it off and unplugged the machine for 10 minutes. I even watched the video hoping I had missed something (https://www.youtube.com/watch?v=ZuEmymjw94M)

Should have purcahsed an HP, but the store was all out and I was in a bind. THIS IS JUNK - JUNK I PAID $65 FOR AND ANOTHER $50 FOR THE INK!!!

You have ruined my last homework assignment and I will never recommend your products at work now or in the future.

Never again Canon...never again.

[MICHAEL_FULPS]

I am encountering the same issue with my MG2922. It is frusterating but honestly for the price to buy the XL refill ink cartriges I can just go buy another printer. That is actually why I have this one. I went to Walmart to buy ink for my last printer and this one was cheaper than the refills and included WiFi. No big deal, I'll just buy another one today.

[12aparrish]

I have had the same problem with mine. I'm in college and purchased it for when I don't want to go to the library to print something. I have literally printed one page and have had an error since. Unfortunately I threw out the box and receipt when i opened it even though I didn't use it till a week later. Extremely disappointed. That $40 could have bought this college kid food for two weeks. 

[jlake9555]

THis is the wrst printer I have ever owned I have tried everything and it doesnt help . It crapped out the first time I changed the ink. You should be ashamed of yourselves you rip\ off artists! F U!!!!

[ShirleyLenz]

CanonMP210

[GORDON-MAXWELL]

MG2560 NO PAPER IN PAPERJAM

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@rwhughes wrote:

Hi, me too!  I'd like to be included in the answer to  "fiveaugers"  question.

I have a PIXMA MX870 and have the following message:

"ERROR"

"Paper Output Slot"

The paper is jammed"

"Clear the paper and press OK"

There is no paper in the machine.  I've pressed "OK" numerous times.  I've even unplugged the printer from the wall outlet  ...  still have the same message.

One of the unfortunate side affects to this, is that it has locked the printer in print mode, and I can't access any of the other features (FAX, Copy, Scan).

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[GORDON-MAXWELL]

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@Naomi wrote:

Hello fiveaugers!

To have a better understanding of your issue, please let everyone know which model printer you own. That way, our Canon Forum members and our Subject Matter Experts will be able to assist you with paper jam troubleshooting and suggestions specific to your printer model.

Thanks!

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MG2560