cancel
Showing results for 
Search instead for 
Did you mean: 

Printer Offline

ocostudios
Apprentice

Hey guys I have a pixma ix6820 that I would use daily with no issues.

All of a sudden I updated my laptop "MacBook Pro version 12.3" 

& can no longer can get my printer to connect via usb. It simply says offline.

Ive re downloaded the drivers and still receive the same results:/

Ive been at it for about 2 weeks now.

I really need your guys help.

I appreciate it. 🙏

4 REPLIES 4

shadowsports
Elite

Greetings ,

Have a Mac. Start by ensuring the version of your operating system is supported under the driver you are using.  If yes, search Google for reset printing system MAC.  This operation is performed on the Apple menu system preferences, printers and scanners.  Note, it will remove all installed printers.  Next open finder, navigate to applications and uninstall all Canon drivers. Once done you will need to restart.  Now run the installer, following the steps and connecting the printer when prompted.  

Let us know how it goes.

 

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

THANK YOU SO MUCH. I will try it right away. You have no idea how much I appreciate it my friend.

 Bless your heart.🙏

shadowsports
Elite

Greetings,

This CUPs driver appears to support Monterey

iX6800 series CUPS Printer Driver Ver.16.40.1.0 (Mac)

This is just an example, but you should be able to select the correct driver on the printer's properties:

shadowsports_4-1654785006109.png

After this, does the printer show Ready with Green dot or Red with Offline?

 
 

 

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

shadowsports
Elite

Greetings,

Something in your network configuration still isn't correct.  This is why the computer cannot communicate with the printer.

Verify your router has in fact assigned IP 192.168.114.2 to the Printer

What is the IP of your Computer?

Are you using any additional network equipment such as an extender or Mesh system in conjunction with your ISP's hardware?  I'm asking this because the LAN segment 192.168.114.x is arbitrary.   

 

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

Announcements

08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x