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So that the Community can help you better, let us know the exact model printer in the PIXMA iP8700 series. You'll find the model number on the printer itself either on the front (usually right side) or on the top of the printer. Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE
