cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pixma TS9120 ink issue

Rafiki
Apprentice

Hi,

my printer will not read the ink level of a freshly replaced CYAN cartridge.

How can I reset the firmware? I have already tried many ideas I have come across.

 

Thanks for any help

 

Rafiki

 

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi Rafki,

 

Are you using a new, genuine Canon cyan ink tank?  If you are not, it is recommended that a new Canon ink tank (and not refilled) is used in your PIXMA TS9120.

 

If you are using a new Canon cyan ink tank, it is recommended that you contact our support group using the following link:

http://Canon.us/ContactLI

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Obviously there is a mismatch between the printer firmware and a third party ink tank.

Is there a solution or are we at the mercy of the printer manufacturers?

It has to be possible for the consumer to choose what products to buy.

 

Thanks for your info.

 

R.

 

Hi Rafiki.

 

Canon genuine ink tanks are not designed to be refilled. If the inks have been remanufactured, then they have been modified to allow it to continue functioning.  It's the responsibility of the ink's (re)manufacturer to ensure the inks are properly functional.

 

Canon USA supports our customer's right to choose whether to buy our ink, or from another manufacturer.  We also do not recommend the use of inks manufactured by third parties in Canon printers.


Canon genuine inks are formulated specifically for use in our ultra-precise print head. Our print head and inks work together as a precisely engineered system to support optimum image quality, print speed and reliability in higher resolution text and color printing applications.


Canon supplies and accessories can be purchased online at http://shop.usa.canon.com/, or by calling 1-800-385-2155 to speak to a Canon Direct Representative.


Should you decide to use inks manufactured by third parties in your Canon printer, and such inks cause damage to your product, this damage will not be covered under the product's limited warranty. Any repairs required as a result of such damage must be made at your expense.

 

If you need immediate assistance with this issue, please contact us using the numbers and information at http://Canon.us/ContactLI

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.