06-26-2014 11:02 AM
As the subject line states - it shows the document is still in the queue. I have it setup on our wireless router to print. I have to unplug the printer in order to reset it - it gives no error message, will not cancel the document, etc. I end up doing this a couple of times per day. Please help! If this is a wifi/WAN network issue, I'll hook up a cord and be done with it - I don't have to use it to print wirelessly, although that is one of the reasons I selected this model was for that capability.
Joel
06-26-2014 11:19 AM
Hi Dababyguitar!
So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other error messages or details you'd like to give will also help the Community better understand your issue.
Thanks and have a great day!
06-26-2014 11:25 AM
Tiffany,
I'm using Windows 7. There are no error messages given either on my computer or on the printer screen.
03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.