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Pixma MG6350 scanner not working - reinstall drivers?

Athene
Apprentice

Hi all,

 

am running a Mac El Capitan 10.11.4. Printer: Pixma MG6350.

 

The printer was not working because it was listed as offline. I updated the printer software with the driver from Canon's website. Driver version: 13.7.1.0. Then I added the printer.

 

Well - the machine is printing now, but it is no longer scanning. I have turned off the printer, rebooted my Mac - nothing works. ImageCapture does not display the scanner. I can't access the scanner at all. All I get is the option to print when I go to System Preferences and click on Printers & Scanners. Machine is being used in wireless mode - no USB cable (I don't have one).

 

I am wondering whether I should completely remove the printer/drivers and reinstall. How do I do this?

1 REPLY 1

Laura_M
Apprentice

Maybe the driver for [Mod note: Promotion of 3rd party sites is against Forum Guidelines and can lead to banning] is still not correct, could you try again !

 

Thanks

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