03-09-2020 01:20 PM - edited 03-09-2020 01:29 PM
Been using the same ink carts for a short while, no issues. Then suddenly, the printer won't recogzine them. They are proably half full.
Deinstalled and reinstalled the printer driver, and get the same message, however all lamps on the carts are lit.
This is really frustrating. can anyone help?
these are nice printers, but I'm ready to toss them out the window.
03-09-2020 03:29 PM
Hello!
So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).
Any other details you'd like to give will only help the Community better understand your issue!
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!
03-09-2020 04:05 PM
I'm using Window 7, on a wired lan
It tells me that the carts are not recognized, but the lights on the carts inside the printer are on, so the printer is reognizing then.
03-12-2020 03:44 PM
Hello,
We can only guarantee proper detection of new, genuine Canon brand ink tanks. If you are using refilled/remanufactured or third party ink tanks, detection issues may occur. If the errors persists, please install new, genuine Canon brand PGI-250 and CLI-251 series ink tanks in the printer to ensure that no errors occur.
This didn't answer your question or issue? Find more help at Contact Us.
03-09-2020 01:33 PM
PIXMA Ix6820 this morning won't recognize the ink carts that i've been using for a month.
I've reinstalled the printer driver, didn't help.
I'm at my wits end
03-09-2020 03:29 PM
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.