PIXMA TS5150 no longer accepts encrypted jobs

[Kimox707]

Hello, I have a TS5150 which worked fine until the message "This printer no longer accepts encrypted jobs" appears and just prints blank paper. I have not encrypted the documents. What can I do to uncrypt the documents or how do I change the settings in the printer? The latest update is also installed. 

Thanks in advance!

[James_C]

Hi Kimox707,

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product TS5150 appears to be a model not supported by our team here at Canon USA. While the community is welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We can only support Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.