PIXMA TR7020a How to print with black ink only

[Canonuser1010]

My colored ink is empty and my Black ink is still full, How can Print with the Black ink only?

It shows up on the screen Code 1401

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the printer model you’re working with along with any other information you think might be helpful for the Community to know.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/account

Thanks! 

[Canonuser1010]

The model number is TR7020a

It comes up on my computer that I need to buy Ink . And it's shown that the black is still full 

[Patrick]

Hi Canonuser1010,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR7020a and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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