PIXMA MG7720 Random trouble printing CDs - Support Code 1001

[Lisam52]

My MG7720 doesn't recognise the CD print tray randomly.  Sometimes I have to insert it 3-4 times before it recognises the tray and CD.  Nothing different between the times it accepts it and the times it doesn't.  Very frustrating.  Anyone have any idea what the problem could be?

[Michael]

 Hello.

Double check to make sure that the disc and disc tray are being loaded properly.  Please review the guide at the following link for details:

Placing a Printable Disc

If the error persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.