PIXMA MG3650S - Printer ink number not recognised

[subeffect]

It's been working fine, but now I cannot print. 

When checking the printer status with the Canon Quck Menu I get an error saying the ink model numbers are not recognised.

I've not changed anything. I'm printing from the same computer. Everything is the same. 

Exact error is:

The printer's Ink Model Numbers cannot be recognized.

These are genuine cartridges and I even replaced them with new, genuine cartridges. 

I have a courier coming later today and need to print labels! This is so frustrating! 

OS: Windows 10.

This is over Wifi

[Stephen]

Hello!

So that the Community can help you better, we will need to know exactly what model printer you're using (it's usually on the top or front of the unit), and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

[subeffect]

I've updated

[Stephen]

Thanks for the updated information!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA MG3650S isn't sold or supported by our team here at Canon USA.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.