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PIXMA MG3620 Cannot connect via smartphone...

JNold5
Apprentice

Hi! We recently purchased Cannon Pixma 3620. I cannot get me phone to connect. See the screenshots in sequential order...

Screenshot_20240808-181842.png

It would not pick up the printer until I held down the WiFi button, pressed 'Color', and WiFi again...

Screenshot_20240808-181859.png

Screenshot_20240808-181904.png

 I entered my WiFi password...

Screenshot_20240808-182032.png

 and I was so excited as everything thing seemed to be going smoothly. These were the next two prompts...

Screenshot_20240808-182048.png

Screenshot_20240808-182054.png

 Sadly the printer never showed up on the list in the next window...

Screenshot_20240808-182058.png

  The '?' icon shows a screen of which I tried all options...

Screenshot_20240808-182203.png

 When I click on 'If Printer Cannot be Found' I received the last message...

Screenshot_20240808-182235.png

  I have literally been trying to connect for almost 2 hours! I am so angry because it shouldn't be this difficult. 😔 What am I doing wrong or what else can I try?! Should I return it and try another model?

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