04-09-2021 10:15 AM
Came with a CD I dont have a CD drive. Been attempting to download for 2 days from various sites primarily CANON's. I get to the end every time and get this message:
CAN'T CREATE OUTPUT FILE: C:\Users\me\AppData\Local\Temp\win-mg2500-1_1-ucd\MSETUP4.EXE
Any help greatly appreciated ! very frustrated, if I can't figure it out by noon I'm returning the printer
Thanks
04-11-2021 11:31 AM - edited 04-11-2021 11:42 AM
Greetings,
This is not the software's fault, but rather a problem with your Computer's System State. Maybe due to one or more unsuccessful attempts to download or install the drivers for your printer. Review the knowledgebase article below for assistance.
Canon Knowledge Base - Cannot Create Output File When Installing Canon Software - Windows
I suggest that you only download drivers from Canon's support portal. Downloading from other sources can be risky.
Support | MG Series | PIXMA MG2522 | Canon USA
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
11-15-2021 04:15 PM
I am having the same problem. I get to the end of the installation and get a message that the drivers can not be loaded. Very frustrated! I am about to return the printer also!
I have deleted everything and started over 4 times. Same conclusion. Drivers will not load. I downloaded drivers from the Canon website.
I have a laptop, operating on Windows 10.
09/26/2024: New firmware updates are available.
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EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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