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PIXMA G7020 won't connect to MS Surface Pro 9, says OS is incompatible


I cannot comment my Canon Pixma G7020 to my MS Surface Pro 9 running Windows 11 and

Processor: Microsoft SQ3 3.0 GHz processor

System type:  64-bit OS ARM-based processor

When I run the set up software, I get a message stating that device cannot connect to my device because the OS is incompatible.




I cannot connect, that is.

Product Expert
Product Expert

Hi BrianV,

The PIXMA G7020 is compatible with Windows 11 and your Surface Pro.

The Surface Pro uses an ARM processor.  Canon has not developed drivers for use with ARM processors.  To use your PIXMA G7020 with your Surface Pro, please open Devices and Printers in Control Panel.  Once open, please click on Add Printer to add your G7020 to your Surface.

More information regarding this can be viewed using this link:

Canon Knowledge Base - PIXMA / MAXIFY Products: Windows 10 / Windows 11 on ARM-Based Computers

Once on that page, please scroll to the bottom to view the installation procedure.




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