10-04-2015 02:19 AM
Can anyone help, my MX 922 will not print anything in color, it leaves a blank space. Thanks
10-04-2015 02:49 AM - edited 10-04-2015 02:51 AM
Print a nozzle check from the maintenance menu (located in "Setup", which can be found by clicking down 7 times after selecting the "Menu" button on the printer). Describe the page that prints. That should tell us if the printer is still printing color (in which case it is a setting somewhere that is preventing color), or whether the printer has lost the ability to print color.
10-04-2015 09:44 PM
The print out is in black only, shows error 2500 thankyou in advancd. Even when you try to make a copy, in color, its only black and white. The alignment request is blank.
10-05-2015 01:09 AM
Error 2500 means that the alignment pattern was not printed correctly, but the page I requested is the noizzle check, not the print head alignement.
In either case, it looks like the issue is with the printer if there is no color on a color copy. If you are in warranty, I'd call tech support. Otherwise you're probably looking at replacing the unit.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.