My MX922 is suddenly asking me to "set my PC to start scanning".

[nancyo]

My MX922 had been working without any problems until today it suddenly is not connected to my PC. I get a message to "set my PC to start scanning". How and where do I do this? The printer shows up on my inventory of devices but clearly is not speaking to my pc.

[Danny]

Hi, nancyo!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[stevensickler]

We have a PC running Windows 7. The printer function runs OK.

But when we push the scan start button on the MX922, we continually get "set my PC to start scanning"

We also have a laptop running Windows 8.1 using the MX922 over a wireless WiFi network. The print function is OK on the laptop too.

[Ramona]

Hi stevensickler,

When scanning wirelessly, you will want to ensure that the IJ Network Scanner Selector EX is running on your computer if you are receiving the "Set PC to Start Scanning" message.  To do this, from the Start menu, select All Programs > Canon Utilities > IJ Network Scanner Selector EX > IJ Network Scanner Selector EX.  

More information on scanning over the network can be found here

Hope this helps!

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