My Canon MX410 printer is stuck on scan. Won't print from my computer

[sammyjellybeans]

I'm not sure what happened, but whenever I try to print from my computer, my printer starts to scan. I know it recognizes my computer because that little icon pops up to show that it's connected. Maybe it's just stuck in scanning mode. How do I fix it?

[Danny]

Hi, sammyjellybeans!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer (Windows or Mac OS X, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[sammyjellybeans]

I'm using Windows 10

[Ramona]

Hi sammyjellybeans,

We can reinstall the printer using the latest drivers from the Canon USA website to see if this will resolve the issue you are experiencing. Prior to reinstalling the drivers, we will want to uninstall the current drivers that are on your computer. To do this, please follow these steps:

1. Right-click over the Windows Start button, then select the PROGRAM AND FEATURES option.

2. Locate your PIXMA MX410 in the list and select the UNINSTALL option.

3. Press the EXECUTE button, and if prompted if you are sure that you want to uninstall the drivers, please click on YES.

The printer drivers should begin uninstalling. Once uninstallation is completed, please press the COMPLETE button to finalize the uninstallation.

4. Restart your computer.

Once the computer restarts, we will now want to reinstall the printer using the latest drivers from the Canon USA website. Please click here to go to the Drivers and Downloads page for the PIXMA MX410.  Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" field is correct, and if it is not, please click the drop-down menu to select your operating system. Please note that you may need to scroll up or down in the list to select your operating system.

2. Next, below the red box labeled "DRIVERS", locate the MP DRIVERS file, then click the SELECT button to the right of the filename. When you do, a dark gray DOWNLOAD button will appear; below that, a checkbox will be shown asking you to agree to the terms of the disclaimer to continue with the download. Please click in that checkbox to agree to the terms. When you do, the dark gray DOWNLOAD button will turn red. Please click on the now red DOWNLOAD button; the file will start downloading. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

3. Once the drivers file has been downloaded, please double-click on it and follow the prompts to reinstall the printer on your computer.

Please attempt to print again. If you still experience difficulty, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance.  A Canon technical support representative will be happy to help.  There is no charge for this call.