05-12-2013 09:23 PM
The printer sounds like it is printing----you can hear the print head moving---but nothing prints....
pages are completely blank. Reseated the connections, no effect. Took out all the cartridges, reseated
them, no effect. Still only prints blank pages. Connected it to another computer, same---only blank
pages...nothing, not even a test page or nozzle page will print. Any ideas? Was working fine
on Monday when I went out of town until Friday. When I tried to print on Saturday morning, only
blanks pages. Just spent a small fortune on ink for the printer and would hate to trash the
printer, but can't justify spending more than the price of a new one to have the old one fixed.
PS The printer is connected to my USB port, as it was for the past several years when it worked
fine. Totally stumped/
05-14-2013 06:47 PM
Unfortunately, if the printouts remain blank after the steps you have performed, additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the link below for additional assistance.
05-16-2013 10:15 AM
Thanks, Michael, however, I was on the phone with Canon for some time, and could not get the printer to do anything even off line. Was told the iP4000 is over 8 years old and there are no parts available to repair it.
So I have already replaced the printer with an iP2702 that was on sale at a nearby
mass merchandise store. I was intending to replace the iP4000 eventually anyway, as the red was
not printing as vividly as it once did...more like a purple. Thought at first it was because I was using
3rd party ink, but even after replacing the magenta cartridge with "genuine Canon", the red was still
not as vivid as when it was new.
Unfortunately,as you know, the iP2702 got uses a more expensive combined color cartrdige
rather than the separate ones in the iP4000.
I am suspecting the reported failure of my iP4000 to print may be due to the third party cartridges
which I was told do not contain a "chip" as do Canon cartrdiges and that may signal to the printer
to suppress printing.
Strange, as I have been using 3rd party cartridges for some time prevbiously without any problem.
05-20-2013 11:57 AM
Sorry, but I believe the problem is due to 3rd party cartrdiges. I already bought a new Canon Printer, iP2702
as it was cheaper than either fixing or replacing the iP4000. Thanks for the suggestions
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