MX870 giving error msg: 6A80

[Sarisack]

My MX870 gives msg:  6A80 and instructions to power down and power on and if msg persists, see manual.  That error msg is not explained in the manual.  I even unplugged the printer and left it off for several hours.  I just plugged it in and turned it on.  Got message.   I need this printer to work.  It has been great until this.  Please help.

[seanclouse]

cpeters... You seem to be the closest to describe my issue... I don't see the rachet assembly you're describing.  Does yours look like this?

also, this white spring loaded arm is UP and that seems to be what it is bumping into...

I'm about to lose my mind... any help would be appreciated.

[jrecufan]

Hey Sean.  So I was pretty much where you are too.  I'd tried all the cleaning and holding buttons down, etc. 

But what I finally found by watching a video was the white rectangular piece I've circled in red in your screenshot - I was able to gently slide that from the front of the printer toward the back of the printer in the direction of the arrow.  I slid this back, and restarted the printer.  I got an AC10 error (I think - didn't write it down) but I did the 4 button hold sequence again and that worked for me.  Again, that would be to old the STOP, Black, OK and Power buttons at the same time for 10 seconds.  After 10 seconds, release the power button and once the printer turns on, you can release the other 3.

I hope this helps.  I've been fighting this for a week and just got mine resolved a few minutes ago.  Good luck.

[seanclouse]

IT WORKED!!! I CAN'T THANK YOU ENOUGH! So glad I gave you a picture to work with as I don't think I would have understood. YOU ARE AWESOME!

[jrecufan]

Hey Sean. Glad that worked. I can appreciate the frustration. I probably couldn't have described it without the pic. That was a smart add. Have a great week.

John

[dukedrum]

You are so right!!!! pushing down (inadvertantly) on that little black part while cleaning with a swab did the trick!!!! Nothing else had worked. Goes to show the smallest obscure detail can be the key! Thanks for taking the time to mention what you did!

[sgspearman]

The picture of the white piece needing to slide is what did it for me.   Note that this piece shown in the picture above must be push back further than I thought.  I cleaned that area with alcohol too and made sure it moved more freely.  Restarted and it was fine with no error messages (didn't have to do the 4 button thing).

[Smolove3]

Seriously you are the best!!! We had a power outage and our fridge and our printer went out. With everything going on this year i truly couldn't afford to replace the printer so I am so grateful for your help!!! I use it every day for my twins school.    I hope you have a blessed Christmas!

[Isopropyl]

Sarisack, your solution worked, though I did not have to use the series of button pushes, thank you. I will add, I recently began using Office Depot's remanufactured ink cartridges. Therein, I think, lies my problem. I am using Canon PGI-220 ink cartridge black. I assume the ink they use is not as good quality as Canon's cartridges.

To Canon, shame on you! What was a simple fix, required over 1.5 hours of attempting to call, search your website, read your manual all to find an individual to fix my error code.

[TODDKEMP]

For the record, with the help of this picture, I finally understood what part had to be moved back.  Hard to do in close quarters without removing part of the protective cover.  However, once done, a simple restart, not the four buttom method, was all it took.  But it did take a while to get it, but pleased that I did.  THANK YOU!