MX492 Error 2,156,50

[SoqueArtWorks]

I have recently installed an MX492.  Copying and printing work.  Attempting to scan produces the error message 2, 156, 50.  I have not found any useful explanation of what this means or how to repair it.  Any help would be appreciated.

[Stephen]

Hi SoqueArtWorks!

Thanks for writing us!

So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your printer (USB or networked via WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please call our our friendly Technical Support Team at 1-800-OK-CANON (800-652-2666) weekdays from 10am to 10pm (ET).

Thanks and have a great day!