01-27-2020 11:25 AM
I have an MX 310 printer/scanner. All I want to use is the scanner.
I am using a Dell laptop running windows 8. I've downloaded to latest drivers and my laptop seems to recognize the scanner.
But when I hit the scan button it just beeps. I'm not sure what I am doing wrong.
I tried to scan from the laptop but I couldn't get that to work either.
Am I required to have working print cartridges in it?
01-27-2020 01:20 PM
Hi stukawife,
Please turn your PIXMA MX310 off. Wait 30 seconds and then turn your PIXMA MX310 back on.
What appears on the display of your PIXMA MX310?
01-28-2020 01:39 PM
it says SCAN MODE
01-28-2020 05:00 PM - edited 01-28-2020 05:01 PM
Hi stukawife.
The MX310 will need to have each of a compatible color and black cartridge installed, in order for scanning to be performed. If you haven't yet done so, you will also need to install the Canon-produced drivers from the CD, or from the MX310 Drivers & Downloads page.
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01-29-2020 03:12 PM
I do have the drivers, I guess I need to blow more money on print cartridges that I'll never use. Thanks. I think this answers it.
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