MG6320 will not print

[ssrw]

My wireless MG6320 will not print or scan. Dialogue box says, "Printer is not connected." I haven't changed anything since the last time I printed or scanned, except I got a new router. Could this be the issue? If so, what do I need to do? I have an iMac 10.7.5. I sure hope someone can help.

Thank you!

Sandra

[Ramona]

Hi ssrw,

Since you have changed your wireless router, you will need to reinstall the printer on your computer to reconnect the printer to your wireless router.  Please click here to go to the Drivers and Software page for the PIXMA MG6320.  Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED FOR YOU" section and click on the MINI MASTER SETUP file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once the Mini Master Setup file has been downloaded, please double-click on it and follow the prompts to install it on your Mac. 

Hope this helps!

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