09-16-2018 12:37 PM
My MG5720 just started doing this using Pages. My paper size is set to US Letter, 8.5x11". In the print preview, it looks correct but when it prints, the entire page is printed in the upper left corner.
I have an iMac, OS High Sierra 10.13.6.
09-16-2018 01:08 PM
Please make sure that the paper that is registered on your PIXMA MG5720 matches the paper that you are printing on:
1. Turn your PIXMA MG5720 on.
2. Remove cassette 1 and then reinsert it.
3. Make sure that the paper is set to Letter and Plain Paper.
4. Remove cassette 2 and then reinsert it.
5. Make sure that the paper is set to Letter and Plain Paper.
Once set, please attempt to print.
09-16-2018 01:20 PM
I turned on the printer, removed cassette 1, reinserted it and checked that the paper was set to Letter and plain paper.
I printed and the same thing happened.
Where is cassette 2 on this printer?
09-16-2018 01:52 PM
I apologize, I was thinking of a different unit. The PIXMA MG5720 only has one cassette.
Does this issue happen from Chrome, Safari or TextEdit?
09-16-2018 02:14 PM
The issue does not happen from Safari or in MS Word docs.
I have restarted the printer and Pages with the same result.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 126.96.36.199
PowerShot SX420 IS - Version 188.8.131.52
PowerShot 620 HS - Version 184.108.40.206
PowerShot SX720 HS - Version 220.127.116.11
PowerShot G1X Mark III - Version 18.104.22.168
PowerShot G7X Mark II - Version 22.214.171.124
PowerShot G9X Mark II - Version 126.96.36.199
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.