MG5320 1 Ink not printing

[bplewe]

I have an MG5320; been working fine, but recently the BK ink has stopped printing altogether. No streaks, nothing. We've tried replacing the cartridge, tried cleaning, deep cleaning, nothing. All the other colors (including PGBK) work fine.

[delrick]

Identical problem, identical printer

What do you do with them, throw them away when they stop printing black?

Anybody from Canon watch these threads?

[Michael]

Hello bplewe and delrick.

If the issue continues to persist after cleanings have been done, additional troubleshooting may be needed.

Please contact our support group using the "Contact Us" link below for additional assistance.

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