MG3650 scans ok but yields 'image garden failed to save' message when creating/saving as PDF.

[MariaV]

Hi,

We have an MG3650 MFD bought a few months ago - installed on PC with Windows 10 OS and worked ok.  Recently when I have tried to save scans, I have only been getting the option to create as PDF and then the document won't save, giving me a message 'My image garden failed to save' but no other information.  Any ideas how to resolve this?

[northstar]

Scan 'Failed to save' message

I have a pixma TS5050, mac osx yosemite 10.10.5, Image garden, vers 3.6.3 and canon IJ scan utility vers 2.3.5.

I have selected scan untily2 from the ij scan utility. I cannot select the ts5050 from IJ scan utility, if only shows my previous canon pixma printer/scanner in the list, ie, MG4200 series. 

Documents are scanning fine from the scan utility, then shown ok in image garden, and then when you select create pdf and save, it shows the message 'failed to save'.

Any suggestions please?

[Stephen]

Hello!

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA TS5050 is not sold or supported by our team here at Canon USA. It looks like it may be a UK exclusive. Canon UK support can be reached HERE. 

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.