12-30-2013 04:08 PM
It reads "no paper in lower tray", but there IS paper in there. When I press OK, it just doesn't seem to pick up paper from the tray...it works at it for a minute, then get the 'support code'. What do I do?
01-12-2014 05:05 PM
Hi cthourihan,
If you are not using plain paper, please respond with the type of paper that you are using.
If you are having issues feeding plain paper, try the following steps listed HERE and let us know what happens.
If you need more immediate assistance, please contact our support group: http://bit.ly/ContactCanon
02-24-2014 02:58 PM
I have the same problem. Tried your solution. Not fixed.
04-02-2016 04:43 PM
This site can’t be reached
kbsupport.cusa.canon.com took too long to respond.
04-03-2016 08:53 PM
I got a similar error on my printer the very first time. When I opened teh tray, I saw that the paper guides were not exactly moved up to touch to paper to keep it in position. As soon as I slid those in place it worked fine. Good luck.
04-03-2016 08:55 PM
Solved with right paper in right tray. Will not work with A4 paper
09-05-2018 04:07 PM
I have been having this very issue for some time now. Nothing is working. I have tried everything posted in this forum. I have been a long time customer of Canon but this is too much. First, the wireless feature quit working and now this. I started a chat for help but was asked to supply a credit card and pay $5 for an answer to my problem. At this point, I have decided to give up on Canon products. As a customer for over 30 years, I am appalled at being asked for money to fix this problem. I need a printer that works and cannot spend any more time and effort trying to be a loyal consumer. I bought the Pixma 922 and suggest to others to choose a different printer. Shame on Canon.
09-05-2018 04:13 PM
Hello!
We wanted to reach out to let you know we don't charge for technical support! It sounds like you may have been in contact with a 3rd party. You can reach our free US-based techical support team at 1-800-OK-CANON (1-800-652-2666) Monday through Friday 10AM to 10PM ET, excluding holidays, or by email everyday here: http://Canon.us/ContactCF
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